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Retail Interview Questions

Retail / Customer Service Job Interview Questions

By Alison Doyle, About.com

These are some of the interview questions that you may be asked on a retail / customer service job interview.

Retail / Customer Service Interview Questions

Questions About You

  • Why are you applying to work here?
  • What has been your greatest accomplishment?
  • What would you do if your replacement doesn't show up when it's time to go home?
  • If hired, how long do you plan on working here?
  • Who was your best boss? Why?

Customer Service Questions

  • What is customer service?
  • What is good customer service?
  • Why do customers shop at this store?
  • A customer complains that the coffee tastes terrible, what would you do?
  • A customer leaves without paying for gas, what would you do?
  • A co-worker is rude to customers, what would you do?
  • The credit card machine is broken. What do you say to the customers?
  • A customer wants to pay for $15 worth of merchandise in quarters, do you accept it?
  • A customer wants to return a package of food that is open and half gone. What will you do?
  • What is most important - a good product or friendly, fast service?
  • You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

    Math Questions

    • The customer's purchase totals $13.93. She gives you a ten dollar bill and a five dollar bill. How much change do you give her?
    • If one bottle of soda costs .99, how much does three cups cost? How much do they cost with 5% tax addded on?
    • Each pot of coffee hold 6 cups. We usually sell 10 cups of coffee every fifteen minutes. How many pots of coffee will you need to make?
    • Potato chips are on sale at half price. They sell for $1.19. How much is 50% off?
    • A customer buys $27 worth of gas. He gives you a $50 bill. How much change do you give him?
    • 55 x 20 =
    • 24 - 48 =
    • 62 + 28 + 14 + 36 =
    • 82.20 - 53.66 =

    Add an Interview Question to the List
    How to submit an interview question to add to the list.

    More Interview Questions and Answers
    Questions you'll be asked when interviewing, how to prepare answers to interview questions, along with sample answers to typical job interview questions.

    Interview Questions to Ask

    The last job interview question you may be asked is "What can I answer for you?" Have an interview question or two of your own ready to ask. You aren't simply trying to get this job - you are also interviewing the employer to assess whether this company and the position are a good fit for you.

  • Alison Doyle
    Guide since 1998

    Alison Doyle
    Job Searching Guide

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